Terms of service
Last updated: 10th December 2025
1. About Us
1.1 Ada & Vera is a trading name of Afters Ltd, registered in England and Wales under company number 12953250.
1.2 Our registered address is 20 Wenlock Road, London, N1 7GU.
1.3 Our website is www.adaandvera.co.uk.
1.4 By using our website, purchasing goods, or using the Buttons AI App, you agree to these Terms of Service.
2. Products and Services
2.1 We sell artisanal food products including cheese, confectionery, curiosities, and related items, as well as digital and AI-based experiences.
2.2 All products are subject to availability and may vary slightly in appearance due to their handmade nature.
2.3 We reserve the right to substitute items of equal or higher value when necessary.
3. Orders, Payments and Delivery
3.1 Orders may be placed through our website.
3.2 Payments are processed securely through approved partners such as Shopify Payments or Stripe.
3.3 Cheese and other perishable products are delivered only within London Zones 1–3.
3.4 Confectionery and non-perishable items may be delivered nationwide.
3.5 Orders containing both perishable and non-perishable items are fulfilled from two separate locations and may arrive in separate deliveries.
3.6 Deliveries within London Zones 1–3 are made by 10 pm the same day when ordered before the 2 pm cut-off time.
3.7 Deliveries outside these zones may take up to three working days.
3.8 Deliveries are usually left with hotel receptions, concierge desks, or other designated third-party recipients.
3.9 Ada & Vera does not operate 24 hours per day or seven days a week.
3.10 We are not liable for delivery delays beyond our reasonable control.
4. Prices and VAT
4.1 All prices are in GBP (£) and include VAT where applicable.
4.2 We reserve the right to change prices at any time but will honour confirmed orders.
5. Cancellations, Refunds and Returns
5.1 Due to the perishable nature of many of our goods, we cannot accept returns once dispatched except in cases of damage or error.
5.2 If your order arrives damaged or incorrect, you must contact us within 24 hours at support@adaandvera.co.uk.
5.3 For non-perishable items, you may cancel within 14 days of receipt in accordance with the Consumer Contracts Regulations 2013.
6. Use of the Buttons AI App
6.1 The Buttons AI App is designed for entertainment and informational purposes only.
6.2 We make no guarantees as to the accuracy, suitability, or reliability of its content.
6.3 You must not use the App for unlawful purposes.
6.4 Anonymised interaction data may be stored to improve performance.
7. Intellectual Property
7.1 All text, images, artwork, trademarks, branding, and other materials are the intellectual property of Afters Ltd or its licensors.
7.2 You may not reproduce, distribute, or modify any material without prior written consent.
8. Data Protection and Privacy
8.1 We comply with the UK GDPR and the Data Protection Act 2018.
8.2 For full details on how we process data, please see our Privacy Policy at www.adaandvera.co.uk.
9. Food Allergies and Intolerances
9.1 All products supplied by Ada & Vera (Afters Ltd) may contain, or may have been produced in environments that handle, allergens including but not limited to: milk, eggs, peanuts, tree nuts, sesame, soya, gluten, wheat, sulphites, and mustard.
9.2 We do not guarantee that any product is free from traces of allergens, nor do we guarantee the absence of cross-contamination during production, storage, packing, or delivery, even where a product is described as not containing a particular allergen.
9.3 Many items are produced by independent third-party artisans. We rely on information provided by those suppliers and cannot independently verify their allergen controls or manufacturing processes.
9.4 Afters Ltd accepts no liability for inaccuracies in third-party allergen information.
9.5 Customers with allergies, intolerances, dietary conditions, or sensitivities are solely responsible for determining whether a product is suitable for their needs. If in doubt, do not consume the product.
9.6 To the fullest extent permitted by law, Afters Ltd excludes all liability for allergic reactions or adverse health effects arising from the consumption or handling of our products, including but not limited to reactions caused by trace allergens, undeclared allergens, cross-contamination, packaging materials, or third-party production environments.
10. Limitation of Liability
10.1 Except where required by law, our total liability is limited to the amount paid by you for the relevant product or service.
10.2 We do not accept liability for indirect, incidental, or consequential loss.
10.3 Nothing in these terms excludes liability for death or personal injury caused by our negligence.
11. Governing Law
11.1 These terms are governed by the laws of England and Wales.
11.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Contact
Ada & Vera (Afters Ltd)
Email: hello@adaandvera.co.uk
